Terms & Conditions
Booking & Payment
All orders and event services must be confirmed in writing. A signed proposal and deposit may be required to secure your date.
Final payment terms will be outlined in each individual proposal.
Cancellation Policy
We require notice of cancellation or significant order changes in writing.
• Cancellations made within 48 hours of the scheduled delivery or event are subject to a 25% cancellation fee.
• Cancellations made within 24 hours of the scheduled delivery or event are subject to a 50% cancellation fee.
Please note that cancellation fees may vary depending on the client, order size, level of customization, and the stage of preparation at the time of cancellation.
Custom Orders
Custom-designed elements, specialty rentals, personalized items, and specialty food orders are non-refundable once production has begun.
Event Changes
Any changes to guest count, menu selections, rentals, or event details must be submitted in writing. We will do our best to accommodate changes, however availability is not guaranteed.
Liability
Stark Grey Events is not responsible for circumstances beyond our control, including but not limited to weather conditions, venue restrictions, vendor delays, or acts of nature.
Agreement
By confirming a proposal and submitting payment, the client acknowledges and agrees to the Terms & Conditions outlined above.